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Support Center

We're here to help you scale

Whether you need help setting up an omnichannel inbox, integrating custom DNS parameters, or scripting complex triggers, our technical support engineers are available round the clock.

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Reach out directly to our engineering support queue. We answer B2B tickets 24 hours a day, 7 days a week.

support@roxi.ca

Knowledge Base

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Read step-by-step guides, search for API endpoints, and learn how to manage DNS integrations or Stripe configs.

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In-App Live Chat

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Log into your Roxi portal and click the chat icon in the lower-right corner to start a direct line session with a technician.

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Frequently Asked Questions

Get instant answers to common platform inquiries.

Navigate to Settings > Branding in your dashboard. Here, you can upload your company logo, choose custom accent colors, and link a custom domain (e.g. portal.yourcompany.com) by adding a CNAME DNS record.

In North America, carriers require all business numbers sending SMS traffic to register their brand and campaigns under 10DLC regulations. Roxi automatically guides you through registration inside your account to maximize deliverability and avoid carrier filtering.

Yes. Roxi supports two-way sync with Google Calendar, Outlook, and iCloud calendars. You can set up conflict checks across multiple calendars to prevent double-booking.

All Roxi plans support unlimited contacts. Outbound SMS and email messages are billed on a utility basis using internal credit systems, allowing you to pay only for exactly what you transmit.